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Frequently Asked Questions

Below you’ll find general FAQs about Sample Assist. Each product also has its own dedicated FAQ with details specific to its features and functionality.To view these, simply log in to your secure client portal at the bottom of this page.

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FAQs

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Contact
Sample Assist Platform
What is the Sample Assist Platform?

Sample Assist is an innovative medical technology start up dedicated to digitising occupational health. We specialise in developing and providing secure, trusted digital solutions for the employment medical assessment and workplace drug testing markets.

Sample Assist Platform
What products are in the Sample Assist Platform?

The Sample Assist Platform includes a range of different websites and applications to solve the needs of the workplace drug testing environment from end-to-end. To learn more about each product and who they benefit please visit https://www.sampleassist.com/sa-products

Sample Assist Platform
How do I start using the Sample Assist Platform?

Book a personalised demo to see how Sample Assist fits into your workflows. Our team will walk you through key features and how it integrates seamlessly with your existing systems. Book your demo here: https://www.sampleassist.com/contact-us/request-a-demo

Sample Assist Platform
I’m a Drug Testing Organisation, how does the Sample Assist Platform help me?

Sample Assist streamlines every step of the drug testing process. From secure digital chain-of-custody records to automated reporting and result tracking, the platform reduces manual paperwork, minimises errors, and keeps you fully compliant. It lets your team focus on fast, accurate testing instead of administration.

Sample Assist Platform
I’m a Collector, how does the Sample Assist Platform help me?

Sample Assist makes collections faster, simpler, and error-free. The platform guides you through each step of the collection process, automatically generates compliant documentation, and securely logs results. With less manual data entry and no paperwork, you can complete more collections in less time with confidence.

Sample Assist Platform
I’m an employer, how does the Sample Assist Platform help me?

For employers, Sample Assist centralises your entire workplace testing program. It provides real-time visibility of collections and results, simplifies compliance reporting, and creates a clear digital audit trail. The result is less administration, improved safety, and smoother workplace health management.

Sample Assist Platform
I’m an employee, how does the Sample Assist Platform help me?

With Work Assist, part of the Sample Assist Platform, workplace testing and health compliance are simple, fast, and private. There’s no paperwork or long waits — just secure, seamless management of your results. It keeps the process stress-free and lets you focus on your work without unnecessary interruptions.

Sample Assist Platform
How does Sample Assist help businesses and government agencies?

Sample Assist supports organisations of all sizes by simplifying workplace health and drug testing programs. It ensures regulatory compliance, streamlines reporting and auditing, and reduces administrative overhead. Whether managing a single site or multiple locations, the platform keeps your teams safe, compliant, and productive.

Products
What is Work Assist?

Work Assist enables job mobility with access to express collection services, secure results, and verified credentials management for streamlined health compliance. To See more book at demo at: link

Products
What is Collection Manager?

Collection Manager streamlines workplace drug and alcohol testing with secure, all-in-one digital scheduling, compliance, and real-time insights across multiple sites. To See more book at demo at: link

Products
What is Report Assist?

Report Assist optimises workplace drug testing with real-time results and actionable business intelligence. To See more book at demo at: link

Products
What is Collect Assist?

Collect Assist, part of the Sample Assist platform,transforms workplace drug testing and pre-employment medicals with a secure,efficient, and fully digital solution — no paperwork, no delays, just seamless,real-time sample management.

Products
What is Welcome Assist?

Welcome Assis is a self-service kiosk that simplifies check-in, improves patient flow, and enhances clinic efficiency. To See more book at demo at: link

Products
What is Secure Assist?

Secure Assist is the first digital chain of custody app, ensuring secure, compliant, and error-free sample transport for workplace testing and medical pre-employment. To See more book at demo at: link

Products
What is Book Assist?

Book Assist is an innovative online booking solution designed to automate and streamline your appointment and service scheduling. To See more book at demo at: link

Products
What is Lab Assist?

Lab Assist provides real time integration services between Sample Assist and the Laboratory. To See more book at demo at: link

Pricing and Discount
How much does the Sample Assist Platform Cost?

To get the most up to date information regarding costing please contact our sales team at sales@sampleassist.com

Pricing and Discount
Do enterprise users get a discount?

To get the most up to date information regarding discounts please contact our sales team at sales@sampleassist.com

Support & Troubleshooting
Submitting a ticket

If you're experiencing an issue, please submit a ticket within the product or via our website. We aim to respond to all inquiries as quickly as possible. Submit a ticket here: https://www.sampleassist.com/support-centre/fresh-desk

Training
What training options are available?

To get the most up to date information regarding training options please contact our sales team at sales@sampleassist.com

Privacy & Standards
What data privacy and security standards does Sample Assist comply with?

Sample Assist complies with the Australian Privacy Principles (APPs) and best practices for health data. We also align with ISO/IEC 27001, HL7, and FHIR standards, employing robust technical measures to ensure your data is safe and managed compliantly. To read more please visit our Trust Centre here: https://www.sampleassist.com/security/standards

Research & Development
What programs does Sample Assist run for Research & Development?

For our Research & Development initiatives, Sample Assist engages in strategic partnerships to drive innovation. We integrate with the University of Wollongong (UOW) for its CSIT321 and CSIT998 capstone programs, leveraging fresh academic talent for platform enhancement. Additionally, we are proud to be working with the Australian Research Council (ARC) on the Quantum Safe Digital Employment Medical Passport project, pushing the boundaries of secure digital health data management.

Research & Development
How do I join a Sample Assist R&D Program?

To join or talk with our Research & Development department please fill out our form at https://www.sampleassist.com/contact-us/feedback-form

Partners
Who are current partners working with Sample Assist?

Sample Assist cultivates vital partnerships across Industry, Academia, and Government to continually innovate in the workplace drug testing sector. Our current partners include:InnomenteUniversity of Wollongong (UOW)University of New South Wales (UNSW)Australian Research Council (ARC)University of Canberra (UC) WIL partnerThese collaborations are crucial for our ongoing Research & Development, ensuring we deliver faster, safer, and smarter solutions with enhanced data security and compliance.