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Support & Training
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Support Centre

Help when you need it

The Sample Assist Support Centre provides direct access to the help you need, when you need it.

Whether you’re troubleshooting a technical issue, looking for guidance, or simply have a question, our support resources are designed to be clear, responsive, and easy to access.

We offer two primary ways to get support:

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Frequently Asked Questions

Each Sample Assist product includes a detailed FAQ tailored to its specific features and functionality. These resources are available within your secure client portal and provide quick answers to common questions. If you’re unsure where to start, this is often the best first step.

Got to FAQs
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Submit A Ticket

Use the support form on this page to submit a request directly to our team. Whether you’re dealing with an issue, need help using a feature, or have a general enquiry — we’re here to help and aim to respond promptly with practical, solutions-focused support.

Submit a Ticket
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Delete Account

We’re sorry to see you go. If you choose to delete your account, please note that your request will undergo a review process, which typically takes up to two weeks to complete. Thank you for being part of the Sample Assist community.
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Delete Account